This Refunds and Returns Policy outlines the terms under which returns and refunds are accepted for purchases made from Niko Pots. By placing an order on our website, you agree to the conditions described below. This policy applies worldwide.

Eligibility for Returns
You may request a return if the product you received is damaged, defective, incorrect, or incomplete. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging with all accessories and labels intact.

Return Request Time Frame
All return requests must be submitted within 7 days from the date of delivery. Requests made after this period may not be accepted.

How to Request a Return
To initiate a return, please contact us at [email protected] within the return period. Include your order details, reason for return, and clear photos or videos (if applicable) to help us assess the request. Our team will review your request and provide further instructions.

Return Approval and Pickup
Once your return request is approved, we will inform you of the next steps. The product must be handed over for return within 3 to 5 business days after approval. Failure to return the item within this time frame may result in cancellation of the return request.

Refund Process
After the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7 to 10 business days from the date the return is received. Refunds are issued based on the original order value.

Non-Returnable Items
Items that show signs of use, damage caused after delivery, or missing original packaging or accessories may not be eligible for return or refund.

Exchanges
If you receive a defective or incorrect item and wish to exchange it, please contact us within 7 days of delivery. Exchanges are subject to product availability and successful return verification.

Contact Us
If you have any questions regarding this Refunds and Returns Policy, or need assistance with a return or refund, please contact us at [email protected].